Frequently Asked Questions

Marketplace for Retailers

In Syncee Marketplace, you can find suppliers mainly from the United States, Europe, Australia, but we list companies from worldwide. All suppliers have controlled and fast delivery times.

  • At those suppliers who provide Auto Order: in this case, Syncee synchronizes your orders. You just have to pay for it in your Syncee account. You will receive a notification from us.
  • At those suppliers who don’t provide Auto Order: we send both you and the supplier a notification, and you have to place the order in the supplier’s store.

In Syncee Marketplace, you can find suppliers and their products to create your catalog. Using DataFeed Manager, you can bring your own supplier and their product data feed file. We take care of the product data uploads and updates automatically on a daily in both solutions.

In our Starter Plan, you can use Syncee for up to 25 products for free. If you want more than 25 products in your online catalog, see our detailed price list under Pricing. Our pricing is based on the product number, not variant SKU. Different subscriptions are needed for using the Marketplace and the DataFeed Manager.

Syncee supports the top e-commerce platforms: Shopify, Jumpseller, Shoprenter, Ecwid, BigCommerce, Wix, WooCommerce, KMO Shops. Shortly Squarespace will be supported as well.

The Syncee support team is available by email at hello@syncee.co or by live chat accessible from each page’s bottom right corner.

DataFeed Manager for Retailers

In Syncee Marketplace, you can find suppliers and their products to create your catalog. Using DataFeed Manager, you can bring your own supplier and their product data feed file. We take care of the product data uploads and updates automatically on a daily in both solutions.

You can upload products from the most popular file sources like URL, (S)FTP, Google Drive, Google Docs, OneDrive, Dropbox. If you have an API or SOAP connection, you can also upload and update suppliers’ products.

You can upload and update any suppliers’ products you bring to Syncee and have a data feed file in any formats like CSV, XML, XLS(X), JSON, or TXT.

In our Starter Plan, you can use Syncee for up to 25 products for free. If you want more than 25 products in your online catalog, see our detailed price list under Pricing. Our pricing is based on the product number, not variant SKU. Different subscriptions are needed for using the Marketplace and the DataFeed Manager.

You can completely personalize the uploaded data, add new information, delete it. Moreover, when uploading, you decide whether you want to load the entire data feed or just certain parts. You can manage it easily with the drag and drop method.

The Syncee support team is available by email at hello@syncee.co or by live chat accessible from each page’s bottom right corner.

For Suppliers

It’s entirely free and we do not take any commission. All you have to do is register in the Syncee for Suppliers app, and our colleagues will review your request.

There are more ways of how you can list your products:

  • direct integration from your online store (from Shopify, Jumpseller, ShopRenter, Ecwid, BigCommerce or WooCommerce platforms)
  • using a product data feed file
  • manual upload

You need to have your physical inventory and quality, unique products so you can be listed in Syncee Marketplace. You also need to be a reliable company with a short lead time. Syncee prioritizes suppliers located in the USA, Europe, and Australia, but we are open to all suppliers globally who fit our requirements.

We created a page for you where you to see a limited version of what the listed products look like (marketplace.syncee.co). If you are already a Syncee supplier, just go to your account, My Products menu, to check how your items are displayed to retailers.

There are two ways of it:

  • Use Syncee’s Auto Order and let the paid orders flow into your store’s admin directly. You will receive a notification from us.
  • If you do not have the Auto Order, we will send both you and the retailer a notification, and the retailer has to place the order in your store.

Then all you have to do is hand over the package to the customer.

The Syncee support team is available by email at hello@syncee.co or by live chat accessible from each page’s bottom right corner.

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