Frequently Asked Questions

Marketplace for Retailers

Yes, you can, of course. You can switch from monthly to annual payments anytime. Also, you can upgrade or downgrade from any plan to another. If you need help, please contact our customer support.

For Shopify and Wix users, the subscription happens on the Shopify and Wix platform. If you use any other platforms that Syncee supports: Syncee works with the most popular payment methods. You can pay your subscription via credit card or PayPal.

We’ve built an innovative solution for paying the orders you receive. Pay your orders with a couple simple clicks in Syncee or at your suppliers.

Upon paying, you will receive the invoice from your supplier. If you pay your orders via Syncee, you pay directly to your supplier via credit card or PayPal through a secure channel.

We offer two types of subscription plans, monthly and annually. Both plans can be terminated at any time. Cancellation for the plans become effective at the end of the billing period for the plan.

Yes, Syncee has a 14-day free trial for any monthly plans. You can try how our app works with all features available in the free trial. Syncee also offers a free Starter plan where you can browse among products and prepare what you want to sell but you cannot upload products to your store. In the Starter plan you can access limited features.

No. The free Starter plan never expires. It’s free to use for as long as you wish and you can upgrade to any other subscription plan at any time.

Syncee is designed with multiple layers of protection, covering data transfer, encryption, network configuration, and application-level controls, all distributed across a scalable, secure infrastructure. We use Secure Sockets Layer (SSL) on all our pages.

In our Starter Plan, you can browse among millions of dropshipping products and collect what you love. Prepare your catalog, and upgrade your plan to import products to your store. You can access a 14-day free trial for any monthly plans. Our pricing is based on the product number, not variant SKU. Different subscriptions are needed for using the Marketplace and the DataFeed Manager. For exact details, please check our pricing plans above.

Syncee supports all major ecommerce platforms: Shopify, WooCommerce, Wix, Squarespace, BigCommerce, Ecwid by Lightspeed, Shoplazza, EKM, KMO Shops, Jumpseller, Shoprenter, Zyro.

The Syncee support team is available by email at support@syncee.co or by live chat accessible from each page’s bottom right corner.

On Syncee Marketplace, you can find suppliers and their products to create your catalog. Using DataFeed Manager, you can bring your own supplier and their product data feed file. We take care of the product data uploads and updates automatically in bulk on a daily basis in both solutions.

Currently, the DataFeed Manager solution is available only for Shopify, Shoprenter, and Jumpseller users.

DataFeed Manager for Retailers

Yes, you can, of course. You can switch from monthly to annual payments anytime. Also, you can upgrade or downgrade from any plan to another. If you need help, please contact our customer support.

For Shopify users, the subscription happens on the Shopify platform. If you use any other platforms that Syncee supports: Syncee works with the most popular payment methods. You can pay your subscription via credit card or PayPal.

We’ve built an innovative solution for paying the orders you receive. Pay your orders with a couple simple clicks in Syncee or at your suppliers.

Upon paying, you will receive the invoice from your supplier. If you pay your orders via Syncee, you pay directly to your supplier via credit card or PayPal through a secure channel.

We offer two types of subscription plans, monthly and annually. Both plans can be terminated at any time. Cancellation for the plans become effective at the end of the billing period for the plan.

Yes, Syncee has a 14-day free trial for any monthly plans. You can try how our app works with all features available in the free trial. Syncee also offers a free Starter plan where you can prepare your task with the products you want to upload to your store and sell. In the Starter plan you can access limited features.

No. The free Starter plan never expires. It’s free to use for as long as you wish and you can upgrade to any other subscription plan at any time.

Syncee is designed with multiple layers of protection, covering data transfer, encryption, network configuration, and application-level controls, all distributed across a scalable, secure infrastructure. We use Secure Sockets Layer (SSL) on all our pages.

In our Starter Plan, you can browse among millions of dropshipping products and collect what you love. Prepare your catalog, and upgrade your plan to import products to your store. You can access a 14-day free trial for any monthly plans. Our pricing is based on the product number, not variant SKU. Different subscriptions are needed for using the Marketplace and the DataFeed Manager. For exact details, please check our pricing plans above.

Syncee supports all major ecommerce platforms. These are the platforms where Syncee DataFeed Manager is available: Shopify, Jumpseller, Shoprenter.

You can upload products from the most popular file sources like URL, (S)FTP, Google Drive, Google Docs, OneDrive, Dropbox. If you have an API or SOAP connection, you can also upload and update suppliers’ products.

You can upload and update any suppliers’ products you bring to Syncee and have a data feed file in any formats like CSV, XML, XLS(X), JSON, or TXT.

You can completely personalize the uploaded data, add new information, delete it. Moreover, when uploading, you decide whether you want to load the entire data feed or just certain parts. You can manage it easily with the drag and drop method.

The Syncee support team is available by email at support@syncee.co or by live chat accessible from each page’s bottom right corner.

On Syncee Marketplace, you can find suppliers and their products to create your catalog. Using DataFeed Manager, you can bring your own supplier and their product data feed file. We take care of the product data uploads and updates automatically in bulk on a daily basis in both solutions.

Currently, the DataFeed Manager solution is available only for Shopify, Shoprenter, and Jumpseller users.

For Suppliers

It’s entirely free and we do not take any commission. All you have to do is register in the Syncee for Suppliers app, and our colleagues will review your request.

There are more ways of how you can list your products:

  • direct integration from your online store (from Shopify, Jumpseller, Shoprenter, Ecwid, BigCommerce, Wix or WooCommerce platforms)
  • using a product data feed file
  • manual upload

You need to have your physical inventory and quality, unique products so you can be listed in Syncee Marketplace. You also need to be a reliable company with a short lead time. Syncee prioritizes suppliers located in the USA, Europe, and Australia, but we are open to all suppliers globally who fit our requirements.

We created a page for you where you to see a limited version of what the listed products look like (marketplace.syncee.co). If you are already a Syncee supplier, just go to your account, My Products menu, to check how your items are displayed to retailers.

There are two ways of it:

  • Use Syncee’s Auto Order and let the paid orders flow into your store’s admin directly. You will receive a notification from us.
  • If you do not have the Auto Order, we will send both you and the retailer a notification, and the retailer has to place the order in your store.

Then all you have to do is hand over the package to the customer.

The Syncee support team is available by email at suppliers@syncee.co or by live chat accessible from each page’s bottom right corner.

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