Syncee - Global Dropshipping & Wholesale

Syncee - Global Dropshipping & Wholesale

Debrecen , Hungary

职位名称
Customer Support Team Leader
职位空缺
1
薪资
每月
Office time
MON - FRI: 9:00 AM to 5:30 PM
Location
匈牙利,德布勒森
Job Type
Full Time
Deadline
30 June, 2021

Company Description

Syncee is a global B2B platform for retailers, suppliers, and dropshippers. With almost 20 years of experience in ecommerce the company currently has 65k+ merchant clients from all over the world, and we partner with world-famous companies as well. Syncee is an industry leader of dropshipping softwares since 2015.


We help retailers and suppliers to connect. One of our main solutions is Syncee Marketplace where ecommerce merchants can browse among millions of ready-to-sell products from hundreds of reliable suppliers. The product upload, update, and order sync is easy as 1-2-3 for online stores with Syncee.


We know how a successful online store works. That’s why we created the ecommerce application Syncee with the needs of retailers and suppliers in mind. We also know that more and more demands are emerging day-by-day, so we are continually developing Syncee services. Thanks to continuous improvement, more and more merchants choose Syncee every day and it has become one of the most popular dropshipping applications.

Skills
  • customer service
  • Team Player
  • Strong organizational skills
  • Multitasking
  • Strategy implementation

Job Description

About The Position

We are looking for a Customer Support Team Leader. The Customer Support Team Leader will be responsible for the daily operations of one of Syncee's support teams and will have to collaborate with other team members and company departments. Ability to manage complex projects and multi-task is needed. Strong written and spoken language skills in English are required.


Work Environment

Work with an ever-growing company with international relations! We are a youthful team with an approachable office in the center of Debrecen, Hungary.


Syncee is a global B2B platform and ecommerce application. The company is an industry leader of dropshipping softwares since 2015. With almost 20 years of experience in ecommerce the company currently has 65k+ merchant clients from all over the world. Syncee serves retailers, suppliers, dropshippers.


Syncee integrates with the biggest ecommerce platforms such as Shopify, BigCommerce, Ecwid, Jumpseller, and Shoprenter. Syncee connects retailers and suppliers, while millions of products can be found in its system, and it provides automated product uploading, updating, and order synchronization processes for online stores.


What We Expect From You

  • 3-year experience in a technical support role
  • Experience as a team leader - a major advantage
  • Experience in managing people, facilities, and operation
  • Experience of working with Intercom or similar live chat platform useful but not essential
  • Strong written and spoken language skills in English
  • Effective oral and written communication skills
  • Technical aptitude and ability to learn software programs
  • Ability to breakdown complex issues and guide through technical processes
  • Ability to manage complex projects and multi-task
  • Ability to flourish with minimal guidance, be proactive, and handle uncertainty
  • A high level of accuracy and attention to detail is required
Job Responsibilities
  • Coordinate Customer Service team
  • Communicate with customers (live chat, emails, phone calls)
  • Collaborate closely with team members support renewals and expansion opportunities
  • Oversee the day-to-day operations of your team
  • Provide direct supervision of technical support staff
  • Collaborate with other team members and company departments to generate greater knowledge and contribute to a better customer experience
  • Create better modes of operations to make customer service easier for both team members and customers
  • Delegate different customer service duties to team members to ensure a faster and smoother flow of operation through division of Syncee new hires
Benefits
  • Free coffee
  • Competitive salary
  • Encouraging environment
  • 内部培训
  • 年轻的同事
  • Flexible working hours
  • Easily approachable office
  • 无着装规定
  • High professionalism
  • Parental leave
Life at Syncee - Global Dropshipping & Wholesale
Syncee - Global Dropshipping & Wholesale
Syncee - Global Dropshipping & Wholesale
Syncee - Global Dropshipping & Wholesale
Syncee - Global Dropshipping & Wholesale
Syncee - Global Dropshipping & Wholesale