Syncee - Global Dropshipping & Wholesale

Syncee - Dropshipping global et vente en gros

Debrecen , Hungary

Titre du poste
Customer Success Manager
Postes vacants
1
Salaire
Mensuel
Office time
MON - FRI: 9:00 AM to 5:30 PM
Location
Debrecen, Hungary
Job Type
Full Time
Deadline
31 August, 2022

Company Description

Syncee is a global B2B dropshipping & wholesale platform designed to help retailers and suppliers connect. With 20 years of experience in ecommerce, the company currently has 110k+ merchant clients from all over the world, and we partner with world-famous companies as well. Syncee is an industry leader in dropshipping solutions since 2015.

One of our main solutions is Syncee Marketplace where online merchants can browse among millions of ready-to-sell products from hundreds of reliable suppliers. The product uploads, updates, and order synchronization are all automated by Syncee.

We know how a successful online store works. That’s why we created the ecommerce application Syncee with the needs of retailers and suppliers in mind. We also know that more and more demands are emerging day-by-day, so we are continually developing Syncee services. Thanks to continuous improvement, more and more merchants choose Syncee every day and it has become one of the most popular dropshipping applications.

Skills
  • Problem Solving
  • Customer Success
  • client relationship

Job Description

About The Position

We are looking for a dedicated Customer Success Manager. The Customer Success Manager is responsible for developing customer relationships that promote retention and loyalty. Advanced English language knowledge is required. We are currently looking for someone with technical aptitude and with a passion for helping others.

 

Work Environment

Work with an ever-growing company with international relations! We are a youthful team with an approachable office in the center of Debrecen, Hungary.

 

Syncee is a leading global B2B dropshipping and wholesale platform. The company is an industry leader in dropshipping solutions since 2015. With almost 20 years of experience in ecommerce, the company currently has 110+ merchant clients from all over the world. Syncee is designed to help retailers and suppliers connect.

 

Syncee integrates with all major ecommerce platforms, such as Shopify, Wix, WooCommerce, and Squarespace. Retailers can find millions of ready-to-sell products on Syncee Marketplace from trusted suppliers, and we also provide automated product uploading, updating, and order synchronization processes for online stores.

 

What We Expect From You

  • English language - Advanced level both written and spoken
  • Technical aptitude and ability to learn software programs
  • A propensity for relationship building
  • Excellent communication and interpersonal skills
  • High problem-solving skills
  • Empathetic, positive attitude with a desire to help customers reach their goals
  • Experience of working with Intercom or similar live chat platform useful but not essential
  • A high level of accuracy and attention to detail is required
Job Responsibilities
  • Developing customer relationships that promote retention and loyalty
  • Onboard new clients
  • Communicate with customers (live chat, email, phone call)
  • Handle and resolve customer requests and complaints
  • Build trust and transparency with clients
  • Evaluate and analyzes customer needs
  • Analyze customer feedback to improve customer experience
  • Be as a customer advocate
  • Encourage customers to upgrade their subscription
  • Hold online product/software demonstrations for customers
  • Creating tutorials, documentation, screencasts and other forms of materials to help guide people to use our products easily
Benefits
  • Free coffee
  • Competitive salary
  • Encouraging environment
  • Formations internes
  • Des collègues jeunes
  • Flexible working hours
  • Easily approachable office
  • Pas de code vestimentaire
  • High professionalism
  • Parental leave
Life at Syncee - Dropshipping global et vente en gros
Syncee - Global Dropshipping & Wholesale
															Syncee - Global Dropshipping & Wholesale
															Syncee - Global Dropshipping & Wholesale
															Syncee - Global Dropshipping & Wholesale
															Syncee - Global Dropshipping & Wholesale

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